SUPPORT TICKET SYSTEM
| Ticket #252356 | |||||||||||||
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Subject: FW: Order Process
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Ticket Thread
| Mon, Nov 7 2011 3:49am - Uma Suresh |
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| Dear Riccardo Souza, Thank you for your mail. I'm really sorry for the inconvenience with this order. Thank you for your mail. I have checked your order status on our system and I can see that your kit is currently in Warehouse- picking status. This means that your kit will be ready for dispatch in the next 48hours. I hope this helps but if you do require further assistance, please do not hesitate to respond. Best Regards Laura Waterhouse Customer Service Team Whitening Professionals UK |
| Mon, Nov 7 2011 9:18am - Thomas Amenya |
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| Dear Riccardo Souza, Thank you for your email regarding your delivery. I have checked your order and I can confirm that you downgraded your delivery to our economy service. Our economy service is designed for consumers who require the parcel on a non time sensitive basis. This service means that the parcel receives least priority in our warehouse, and is sent using an economy delivery agent, MyHermes. Our full delivery policies are displayed on our website, located at www.whiteningprofessionals.co.uk under the Delivery area. To summarise, all orders take upto 10 working days for dispatch. In this time we process your order, and manually fill each syringe fresh. These are then compiled and sorted into a 4 way sort ready to be handed to your chosen delivery agent. In total, including dispatch and delivery economy orders can take upto 20 working days, however they are often much quicker. I can confirm your order is due to leave THIS week and will be handed to your chosen delivery agent ready for a delivery shortly. I trust this will suffice, but if you require further assistance please do not hesitate to contact us. Regards Thomas Amenya Customer Care Whitening Professionals UK |
| Tue, Nov 8 2011 7:40am - Gwyneth Nabalitan |
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| Riccardo Souza, Thank you for your mail, I have checked your order status on our system and on our warehouse system and I can see that your kit is currently being made up from fresh. This means that your kit will be ready for dispatch in the next 48hours. Please allow this 10 business days for delivery from dispatch. Best Regards Laura Waterhouse Customer Service Team Whitening Professionals UK |
| Tue, Nov 8 2011 7:50am - Karl Morrisey |
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| Dear Ricardo Souza, Thank you for your email. As stated on our website orders can take up to ten working days to process in our warehouse. According to our system your order began processing on 24/10/11. Economy delivery takes up to ten working days also, as you have selected standard mail at £4.99 this should be slighlty faster. I have refunded you the difference between standard and economy postage. I assure you your order will be sent to you as soon as possible. Best regards, Laura Waterhouse, Customer Services |
| Tue, Nov 8 2011 1:39pm - Jose Enrico Comendador |
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| Dear Ricardo Souza, Thank you for contacting Whitening Professionals. We understand that the whole situation seems to be unsatisfactory to you. We can feel that it has become quite concerning already. Thank you for contacting Whitening Professionals. After thoroughly checking our records, I was able to confirm that your order already left our facility. Please accept our deep apologies regarding the slight delay. When you place an order with us, your order goes through a verification process before it is sent to our warehouse. As you order was a Groupon order, your order is confirmed and redeemed through Groupon, and then sent to our warehouse. This is the reason for the slight delay between ordering and your order being printed in our warehouse. We pride ourselves in providing high quality products to both consumers and dentists throughout the United Kingdom. All syringes containing the whitening gel are filled fresh to order, this gives you, the consumer the best quality whitening gel possible. For this reason we dispatch orders within 10 working days (often much quicker) using your chosen delivery method. Delivery depends on which type you had selected on the checkout counter in the website. I hope that this is able to address your concern today. Best Regards, Laura Waterhouse Customer Service Team Whitening Professionals UK |
| Tue, Nov 15 2011 1:44am - Jose Enrico Comendador |
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| Dear Ricardo Souza, I'm so sorry to learn that up to now your kit hasn't arrived. I have checked your order on our system, I can confirm that your kit was dispatched a week ago but to be sure. I have forwarded your transaction details to the head of the warehouse for further investigation of your missing kit. If they can verify that your kit is missing, I will issue a new replacement of your kit to be sent to the below address. Shipping Address: Flat 4, 115b Alexandra Park Road, London London London N10 2DP United Kingdom Kind Regards, Customer Support Team Whitening Professionals UK |
| Tue, Nov 15 2011 10:43am - Gary Arora |
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| Dear Riccardo Souza, Thanks for writing back to Whitening Professionals. We apologize for the delay in shipping of your order. If you would like to know more about the status of your order, you can directly login here: http://www.whiteprocart.com/login.php (login with the credentials provided previously) We hope that this information will suffice, please feel free to contact us anytime. Best Regards Gary Customer Support Whitening Professionals UK |
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